Refund Policy

Welcome to ANIMESPRESSO! We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our refund policy is here to assist you.

Eligibility for Refunds

• All refund requests must be made within 30 days of receiving your order.
• Products must be returned in their original condition, including packaging.
• Proof of purchase is required for all refunds.

Non-Refundable Items

• Gift cards
• Downloadable software products
• Sale items are non-refundable unless they are defective or damaged.

Process for Requesting Refunds

To initiate a refund, please contact our customer service team at [email protected] . Include your order number and the reason for requesting a refund.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] .

Thank you for shopping with ANIMESPRESSO. We appreciate your business and are dedicated to providing you with the best experience possible.